Frequency Asked Question
HOW TO ORDER
- After selecting the variation and quantity of item(s) you want to purchase, click on add to cart, which will lead you to the checkout process.
- Click on ‘Proceed to Checkout’
- (If you haven’t created an account yet) Please fill in your details which includes your ‘Billing Address’ and ‘Delivery Address’. Make sure to fill in sections with a red star* (Necessary information for completing the order). You can choose to create your account on this page if you would like your information to be saved next time you checkout.
- Once you have filled in the information, click on continue to pay and confirm your order. This will lead you to GB Prime Pay’s Payment portal.
- You can select the method of payment (Mobile Banking, Credit Card, QR Code).
- Fill out the necessary information and confirm your order.
- Click on confirm payment to pay.
- Order confirmation details will be sent to your email address (that you used to create an account or for guest checkout)
- Your tracking code will be sent to your email address after the stores send out the parcel.
- You can also find it in your account on the website.
- Go to “Profile” -> “Orders” -> “Tracking Information” -> “Track” (if available)
- Order was made but left Unpaid.
- Inventory is out of stock.
- You can contact the store directly by visiting their store page for their contact information.
- The product must be in its original condition with tags (if any).
- Please take photos and videos of your unboxing for evidence for any claims for refunds or exchanges.
- Defective products must be reported to us within 7 days from the date of receiving the item.
- You can contact us by email, Support@urownapp.com.
- We will assist you by contacting the store to see what delays or problems that have occurred, and will get back to you as soon as possible.
SHIPPING & DELIVERY
- Around Bangkok 1-2 days, Other provinces 2-4 days,
- Pre-order 7-30 days
- No delivery on Saturday – Sunday
- Items paid on Friday afternoon, Saturday and Sunday will be delivered on Monday.
- Shipping cost is estimated with the specific courier service pricing, which can vary from weight, size and distance.
- Please see your vendor’s shipping instructions for specific details.
- Please notify us as soon as possible at Support@urownapp.com and the store (Contact information is in their page).
- As of right now we do not ship outside the Kingdom of Thailand.
- We are working on bringing in this service as soon as possible.