Frequency Asked Question


  • After selecting the variation and quantity of item(s) you want to purchase, click on add to cart, which will lead you to the checkout process.
  • Click on ‘Proceed to Checkout’
  • (If you haven’t created an account yet) Please fill in your details which includes your ‘Billing Address’ and ‘Delivery Address’. Make sure to fill in sections with a red star* (Necessary information for completing the order). You can choose to create your account on this page if you would like your information to be saved next time you checkout.
  • Once you have filled in the information, click on continue to pay and confirm your order. This will lead you to GB Prime Pay’s Payment portal.
  • You can select the method of payment (Mobile Banking, Credit Card, QR Code).
  • Fill out the necessary information and confirm your order.
  • Click on confirm payment to pay.
  • Order confirmation details will be sent to your email address (that you used to create an account or for guest checkout)
  • Your tracking code will be sent to your email address after the stores send out the parcel.
  • You can also find it in your account on the website.
    • Go to “Profile” -> “Orders” -> “Tracking Information” -> “Track” (if available)


  • Order was made but left Unpaid.
  • Inventory is out of stock.
  • You can contact the store directly by visiting their store page for their contact information.
  • The product must be in its original condition with tags (if any).
  • Please take photos and videos of your unboxing for evidence for any claims for refunds or exchanges.
  • Defective products must be reported to us within 7 days from the date of receiving the item.
  • You can contact us by email,
  • We will assist you by contacting the store to see what delays or problems that have occurred, and will get back to you as soon as possible.


  • Around Bangkok 1-2 days, Other provinces 2-4 days,
  • Pre-order 7-30 days
  • No delivery on Saturday – Sunday
  • Items paid on Friday afternoon, Saturday and Sunday will be delivered on Monday.
  • Shipping cost is estimated with the specific courier service pricing, which can vary from weight, size and distance.
  • Please see your vendor’s shipping instructions for specific details.
  • Please notify us as soon as possible at and the store (Contact information is in their page).
  • As of right now we do not ship outside the Kingdom of Thailand.
  • We are working on bringing in this service as soon as possible.